Bilingual Customer Service Representative

Bilingual Customer Service Representative Employment Type: Full Time , Entry Level Department: Customer Service   CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.   CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.   Skills and attributes for success: - Reply to calls and emails from the public on housing and FHA mortgages. - Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests. - Document your communications in our database.   Qualifications: -         Bilingual and fully fluent in English and Spanish (both written and verbal) -         High School diploma or General Educational Development (GED) certificate -         Minimum of two (2) years of customer service, call center, or contact center work history. -         Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation   Ideally, you will also have: - Ability to follow policies, procedures, and regulatio