IT Client Development Manager

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. 

Due to continued growth, we are seeking a Client Development Manager to lead our vCIO function and elevate the strategic advisory experience across our client base. This role is responsible for developing high-performing vCIOs who operate as trusted advisors, ensuring clients receive proactive technology guidance, clear roadmaps, and measurable business outcomes. 

Responsibilities  

• Lead, coach, and develop the vCIO team through weekly team meetings, 1:1s, and ongoing mentorship 

• Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client communication 

• Review QBRs and roadmaps to ensure strategic quality, clarity, and alignment to client business goals 

• Drive consistency in advisory delivery across all service pods 

• Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and execution 

• Identify and resolve gaps between advisory and service delivery 

• Monitor client health, including MRR retention