IT Trainee

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.  

We are excited to welcome a new class of trainees to our exceptional team in November 2026! Participate in our 12-week, in-house IT Trainee Program, designed to provide hands-on experience in: 

• Our customer service approach 

• Active Directory user and group management 

• Printer and peripheral installations 

• New desktop setups 

• Office 365 administration 

• Basic server maintenance and administration 

• Customer network audits 

• First-level security incidents (phishing, SPAM, Dark Web alerts) 

• Responding to client tickets via phone and email 
• Other duties as assigned

Responsibilities 

• Support administrative and general office tasks 

• Assist with IT services and projects, including on-site deliveries and equipment drop-offs 

• Help maintain an organized office environment and support team efficiency 

• Learn and navigate our ticketing system, a key part of our business operation