Counter Manager Bloomingdales Soho - Charlotte Tilbury

The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand at Bloomingdales.

Always demonstrating the 5 P's Professional, Proactive, Passionate, Prescriptive and Potential.

An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base.

Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this position.

Requirements

MAIN DUTIES AND RESPONSIBILITIES:

• Sales

• Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI's) - examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)

• Lead by example on personal KPI goals
• Communicate and manage agreed goals with the staff
• Responsible for being the specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines
• Customer Service
• Manage customer queries, through the use of sound judgement and achieving positive outcomes
• Build partnership with Account Executive and Area Trainer to ensure continuous training