SVP, Customer Relationship Management

The Senior Vice President (SVP) of Customer Relationship Management is an executive leadership role responsible for shaping and executing the company’s global client retention, growth, and satisfaction strategy. Reporting to the Chief Strategy Officer, the SVP will serve as a core architect of customer lifecycle management, driving long-term account expansion, scaling high-performing client management and onboarding organizations, and representing the voice of the customer. You will be responsible for ensuring the successful implementation of our products/services for clients while maintaining strong client relationships. You will collaborate with cross-functional teams, drive initiatives for product enhancement, and work closely with clients to understand their needs and ensure their satisfaction.

Requirements

Enterprise Client Strategy & Strategic Account Growth:

• Architect and execute Checkmate’s strategy for customer success, account expansion, and client retention to maximize net revenue retention (NRR) and lifetime value (LTV).
• Serve as a trusted strategic advisor to C-suite leaders and key decision-makers across the company’s highest-value clients.
• Define and drive cross-selling and up-selling strategies in partnership with Sales leadership to turn client satisfaction into sustainable revenue growth.
• Build proactive risk mitigation strategies to anticipate, identify, and address potential chur