Principal, Genesys Platform Program
About the role
Chime is undergoing one of the most significant transformations in our member support history by migrating our enterprise contact center to Genesys Cloud CX. We are seeking a Genesys Platform Principal to serve as the internal authority for this platform — not just to operate governance that already exists, but to build it. Today, that governance model doesn't exist yet, which means this role's first mandate is establishing it from the ground up, including securing buy-in from Chime's own executive leadership for a model they haven't yet asked for. This is not a build-and-hand-off engagement; it's an ongoing role accountable for correct configuration, durable governance, and continuous improvement long after the migration itself is complete.
The base salary offered for this role and level of experience will begin at $167,000.00 and up to $230,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
- Own the solution architecture for Genesys Cloud CX — defining how it's configured, integrated with our CRM, WFM, bots, and identity systems, and governed so complexity doesn't quietly accumulate o
