Senior Incident Operations Manager
About this role
At Chime, we help our members achieve financial peace of mind. To do this we need features that are highly available and human & technical systems that are resilient. That’s where you come in. You will be a member of our Incident Response team to help Chime improve our readiness, response and drive organizational change from incidents.
As an Incident Operations Manager on Chime's Incident Operations team (Platform Engineering), you'll manage incidents end to end: from declaration and coordination, through member communication and member remediation, to review and follow-through. You'll work across Engineering, Product, Member Experience (MX), Core Experience, Risk, Compliance, Legal, and Finance, and lead through influence rather than authority. You'll bring a proactive, solution-oriented mindset and keep the member at the center of every decision. Alongside on-call work, you'll own defined improvement workstreams that make our response better every quarter.
In this role, you can expect to:
- Coordinate incidents end to end. Serve on the incident on-call rotation, including some after-hours coverage on weekends, nights, and holidays. Independently run incidents from declaration to resolution: setting severity, paging the right responders, running the
