IT Help Desk Technician

Responsible for providing technical expertise with operating systems, applications, network servers, and workstations.  

Responsibilities:
1. Provides technical expertise for Christie Lites systems by:   

• Offering technical assistance with the following:   Operating Systems: Windows 11  - Workstations: Dell, HP & Lenovo desktops & notebooks. - Applications: MS Office, SharePoint, Active Directory, Manage Engine, Druva, OneDrive.  
• Responding to users requiring help with systems and applications.  

• Responding promptly to Help Desk tickets submitted by employees.  

• Assisting with auditing of Manage Engine Service Desk Plus ensuring that all workstations are properly listed monitoring packs loaded.   

• Assist users configuring multi-factor authentication on the user’s mobile device. 

• Imaging, deploying, and managing desktops, laptops, and mobile scanners. 

•  Recovering IT Equipment from Terminated Staff 

• Configuring and installing network printers. 

• Perform basic network troubleshooting on workstations, mobile devices, and printers. 

• Perform software installations and upgrades. 

   2. Oversees on-site and remote hardware and software applications by:   

• Ensuring that syste