Account Representative / Account Manager / Project Manager

Relationship-Focused Role

About the Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

• Serve as the primary point of contact for assigned commercial accounts
• Build strong, long-term client relationships through regular communication and site visits
• Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
• Manage service performance, quality control, and issue resolution
• Conduct routine inspections to ensure work meets contract standards
• Proactively identify client needs and recommend additional services or improvements
• Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
• Track client feedback, follow up on concerns, and ensure timely resolution
• Assist with