Director of Enterprise Account Management
City Wide is seeking a strategic, relationship-driven Director of Enterprise Account Management to lead the retention, growth, and service experience of our most important enterprise client relationships.
In this leadership role, you will develop and coach a team of Enterprise Account Managers and client-support professionals while partnering with clients, franchise teams, and internal departments to deliver exceptional service, strengthen retention, and grow revenue.
This is an excellent opportunity for an experienced B2B account management, customer success, sales, or client services leader who enjoys developing people, solving complex challenges, and building long-term enterprise partnerships.
What You’ll Do
As the Director of Enterprise Account Management, you will lead the strategy and execution behind retaining and growing a portfolio of enterprise and strategic client accounts. You will:
- Lead, support, and develop a team of Enterprise Account Managers, Customer Service Representatives, and Data Analysts.
- Interview, hire, onboard, train, coach, and mentor team members to support their professional growth and performance.
- Lead weekly team meetings and conduct regular one-on-one coaching meetings with direct reports.
- Support Enterprise Account Managers in retaining key client relationships, identifying expansion opportunities, and growing their books of business.
- Build trusted, long-ter
