Enterprise Account Operations Analyst
Are you an analytical problem-solver who enjoys turning data into actionable insights? Do you thrive on keeping complex accounts organized, spotting service trends, and helping a team stay ahead of client needs?
City Wide is seeking an Enterprise Account Operations Analyst to support our Enterprise Account Management team. In this remote role, you’ll connect data, systems, and day-to-day operations so account managers can focus on strengthening client relationships and driving growth.
Reporting to the Director of Enterprise Account Management, you’ll manage reporting, coordinate account updates, prepare quarterly business review materials, and identify issues that need attention. This role is ideal for someone who combines advanced Excel skills with strong communication, initiative, and follow-through.
What You’ll Do
- Support enterprise accounts by maintaining accurate CRM records, coordinating work order updates, and prioritizing high-revenue clients and time-sensitive requests.
- Navigate client procurement and vendor platforms, including Ariba, Coupa, and ServiceChannel, to keep work orders and account activity moving.
- Build recurring and ad hoc reports using Excel, CRM data, and Power BI to support account management decisions.
- Analyze service complaints, inspection results, and account performance to identify trends, flag risks, and recommend areas for follow-up.
- Prepare organized, accurate qua
