Facility Solutions Manager
About City Wide Facility Solutions
At City Wide Facility Solutions of Washington, we help commercial businesses maintain clean, safe, and well-maintained facilities through comprehensive janitorial and building maintenance solutions. We partner with businesses throughout Western Washington to simplify facility management and deliver reliable service.
We are looking for a Facility Solutions Manager (FSM) to join our team in Kent, WA. This individual will play a key role in managing client relationships, overseeing service quality, and ensuring our independent contractors deliver exceptional results.
Position Overview
The Facility Solutions Manager is responsible for managing the day-to-day operations of an assigned portfolio of commercial client accounts. This role focuses on building strong relationships with clients and independent contractors, maintaining service quality, resolving issues, and identifying opportunities to expand services.
The ideal candidate is a proactive, relationship-driven professional with strong organizational skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Client Relationship Management
- Manage assigned client relationships, focusing on retention, satisfaction, and opportunities to expand services.
- Develop customized service strategies and schedules to meet each client's needs.
- Conduct regular clien
