Operations Manager

Lead Operations. Drive Excellence. Make an Impact.

City Wide Facility Solutions of Central Kentucky is seeking a proven operations leader to oversee service delivery, develop team members, support independent contractors, and ensure exceptional facility services across our growing client portfolio.

This leadership position plays a critical role in delivering the "WOW Experience" our clients expect while maintaining high service standards, developing operational talent, and driving continuous improvement across the organization.

This is an ideal opportunity for a hands-on leader with experience managing field service operations, commercial cleaning teams, facility maintenance programs, and commercial floor care equipment.

What You'll Do

Operations & Client Success

·       Maintain exceptional service quality across key customer accounts.

·       Conduct regular inspections and quality assurance visits.

·       Partner with Facility Solutions Managers and Night Managers to resolve service issues and improve client satisfaction.

·       Ensure corrective actions are completed and verified.

·       Deliver a consistent "WOW Experience" to customers.

New Account Transitions

·       Assist in selecting Independent Co