Weekend On-call Coordinator

Company Description

Location: Bamber Bridge  

Pay Rate: £12.71 per hour

Shifts available: Saturday & Sunday 7am-3pm or 3pm-10:30pm

We're sorry, but we do not currently offer sponsorship to applicants.

We are CCH. With 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in need of care is ever forgotten or left behind. We’re not only changing lives, we’re transforming the care sector. Our people-first approach puts care professionals at the centre of everything we do. Our goal is simple: to be the best place to work in care.

What makes CCH a great place to work? The results speak for themselves:

• 5,243 care professionals referred a friend to join our company in one year
• 135 internal promotions were earned in just 12 months
• Every Operational Director began their career as a care professional

At Guardian Homecare, part of CCH, we live by our values of Community, Courage and Heart, and we’re looking for a calm, organised and compassionate Weekend On-Call Coordinator to join our team in Bamber Bridge.

Job Description

What you’ll be doing:

As a Weekend On-Call Coordinator, you’ll be an important point of contact for our services outside normal office hours.

You’ll handle calls from a range of people, including service users and their families, care professionals, local councils, GPs, health professionals, community services and emergency services.

You’ll:

• Respond to incoming calls quickly, calmly and professionally
• Gather important information and accurately record details on our systems
• Support with queries and unexpected situations
• Make decisions on the appropriate next steps
• Communicate effectively with care teams and other professionals
• Help make sure our services continue to run safely and smoothly throughout the weekend

It’s a varied role where no two shifts are exactly the same, and you’ll know that the work you do is making a genuine difference.

Qualifications

What we’re looking for:

Experience in care, customer service or a contact centre environment would be helpful, but it’s not essential. We’ll provide the training and support you need to succeed.

More importantly, we’re looking for someone who is:

• Calm and confident when dealing with unexpected situations
• Caring and compassionate
• Reliable and organised
• A strong communicator
• Comfortable making decisions and using their initiative
• Confident using computer systems
• Keen to learn and develop as part of a supportive team

knit team.

Additional Information

Here’s what makes us different:

• Paid training and support – we'll help you build the skills you need
• Career growth – opportunities to develop and progress within CCH
• Family-friendly benefits – enhanced maternity, adoption and paternity pay
• Pension scheme – helping you plan for your future
• Death in Service Payment
• 28 days annual leave – pro rata
• Perks & discounts – including eligibility for a Blue Light Card with thousands of discounts nationwide
• Cycle to Work scheme
• Benefits & Wellbeing Platform
• National opportunities – develop your career across the wider CCH group

Ready to apply?

Our quick, simple application process makes it easy to take the next step.

Join Guardian Homecare in Bamber Bridge and become part of a team that keeps vital care services running when people need us most.