Customer Support Analyst

Hybrid (Southbank office/Home)

12-month FTC

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you'll love this role of Customer Support Analyst

This is a varied customer-focused role within Civica Engagement Solutions, where you’ll help customers get the best from our SaaS products and enjoy a brilliant experience at every stage. You’ll answer questions, solve problems, support training and act as a trusted contact for a selection of customers. 

You’ll also play an important role in bringing new customers on board, leading the implementation and configuration of Engagement Solutions from initial requirements through to go-live. Working closely with colleagues across product, sales and the wider business, you’ll share customer feedback, improve how we work and support the continued growth of our solutions. 

Requirements