Payments Team Administrator
We're Civica, a global GovTech champion, supporting the needs of citizens and public sector organisations across the world. Through our software and services, we help deliver critical services that improve lives.
As part of our Medical Billing & Collection (MBC) business, we're looking for a Payments Team Administrator to join our team in Amersham. This is an excellent opportunity for someone who enjoys working in a busy office environment, delivering excellent customer service, and ensuring administrative processes run smoothly.
The Role
As a Payments Team Administrator, you'll provide key administrative support to the Payments team, helping to ensure the efficient handling of payments, enquiries, correspondence, and day-to-day office activities.
You'll be the first point of contact for many incoming queries, processing payments, supporting patients and customers, and helping maintain the smooth operation of the wider team.
What You'll Be Doing
- Managing and distributing inbound post in a timely manner
- Monitoring and responding to the company information mailbox
- Taking card payments securely over the telephone
- Assisting with customer and patient enquiries
- Supporting daily operational activities, including Embassy and ICON processes
- Contacting self-pay patients regarding outstanding balances
- Scanning, filing, shredding, and maintaining documentati
