Team Leader - Technical Claims

Turning risk into opportunity

Human progress runs on a single trade: risk for opportunity. Every venture worth doing - a new business, a new home, an exciting trip - means accepting the chance it goes wrong. Insurance is what lets us take those chances anyway, and the claim is the moment it either delivers on that promise or fails to.

We're rebuilding that moment. ClaimSorted is an AI-native claims solution for insurers and large corporates that resolves claims faster, fairer, and more reliably than the industry ever has. Handle risk that well, and people are free to take on more of it - that's how you push society toward opportunity: not by eliminating risk, but by making recovery so fast and certain it stops being a reason to hold back.

We're one of the fastest-growing InsurTechs - scaling 10x YoY, processing hundreds of millions in claims payouts, and backed by the world's leading investors: Y Combinator, Atomico, and Eurazeo.

What we are looking for

We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.

Responsibilities

• Line management of a team of Technical Claims Handler, including all HR and Performance management

• Drive top performance and KPI achievement in your team

• Claims workflow allocation and capacity planning to achieve high productivity and quality results

• Quality Assurance checks and coaching to improve quality of technical claims team output

• Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks

Skills and Experience required

• A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports

• A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance

• Previous experience leading in a start-up high-growth company

• Deep expertise claims handling and insurance best practices

• Ability to use data to drive understanding and decision making

• Experience coaching colleagues to achieve improved quality and productivity

• Ability to inspire and achieve top performance from your team

• Highly organised and able to self-prioritise workload for the benefit of business and customer

• A team player, always willing to support colleagues to achieve the right results