Customer Happiness Associate (Analista de Experiência do Cliente) – São Paulo (Hybrid)
Clara is the leading spend management platform in Latin America. More than 40,000 businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the fastest-growing company in Latin America. We're ~400 people, backed by Kaszek, monashees, Coatue, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.
What you'll do
We're looking for a Customer Happiness Associate to support our mission of delivering a seamless, human, and high-quality customer experience. You’ll be the voice of Clara to our customers, solving complex issues with empathy and ownership. This role is key to helping us build long-term trust with our B2B clients in Brazil, especially during critical or escalated situations.
You'll work closely with other Customer Happiness team members, as well as cross-functional teams like Product, Engineering, and Operations. Your shift will be from 08:00 to 17:00 (BRT), helping us support customers across different time zones and urgent issues.
Your responsibilities will include:
- Handling and resolving escalated customer inquiries via email, chat, and phone.
- Investigating problems thoroughly and documenting finding
