Customer Happiness Associate - Key Accounts/ Premium (Analista de Experiência do Cliente - Contas Premium) – São Paulo/ SP (Hybrid)
Clara is the leading spend management platform in Latin America. More than 40,000 businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the fastest-growing company in Latin America. We're ~400 people, backed by Kaszek, monashees, Coatue, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.
What you'll do
We’re looking for a Customer Happiness Associate – Key Accounts to support our mission of delivering a seamless, human, and high-quality customer experience to some of Clara’s most strategic customers.
You’ll be one of Clara’s main points of contact for our Key Accounts and premium customers, providing high-touch support, managing complex requests and ensuring an excellent experience throughout every interaction.
This role requires strong ownership, organization and communication skills, as you’ll support customers with differentiated service expectations and SLAs, including situations that may require urgency, coordination across teams or proactive follow-up.
You’ll work closely with other Customer Happiness team members, as well as cross-functional teams such as Product, Engineering, Operations and other areas in
