Merchant Support Specialist

About ClarityPay:

We give businesses and their customers peace of mind by solving complex credit challenges with precision, speed, and intelligence, combining deep expertise with advanced technology, to simplify the experience and deliver better outcomes, every time.

We're a fast‑growing fintech empowering enterprise merchants with smarter, more adaptive pay‑over‑time solutions. From point‑of‑sale financing to “Buy Now, Pay Later” programs and loyalty‑integrated offers, we’re building configurable credit tools that help businesses serve more of their customers.

We value teamwork, clarity of purpose, and rigorous attention to data to drive action. We balance speed and excellence to deliver an exceptional customer experience.

Role Overview:

We’re looking for an experienced Merchant Support Specialist to own complex and escalated disputes across ClarityPay’s merchant and customer channels. Operating as a Level 2/Level 3 resolution specialist, you’ll be the senior point of contact for transaction-related concerns that frontline support can’t resolve on first touch - investigating disputed transactions, balancing merchant interests with customer experience, and driving each case to a fair, compliant, and timely outcome.

This is a high-trust role at th