Enterprise Customer Success Manager - Specialty Contractors

The Role

The SC Enterprise Customer Success Manager owns the post-sale experience for Clearstory's largest Specialty Contractor accounts. You will manage a focused portfolio of Enterprise accounts through a high-touch engagement model — including comprehensive onboarding, field training, regular business reviews, and proactive expansion partnership with your aligned Account Executive.

This is a relationship-first, strategic role. Success here requires the ability to build trust with decision-makers at complex construction companies, understand their business deeply, and translate that knowledge into measurable outcomes — both for the customer and for Clearstory.

Core Responsibilities

• Own a portfolio of SC Enterprise accounts and drive strong renewal and expansion outcomes through proactive engagement
• Lead comprehensive onboarding experiences including planning calls, exec check-ins, project team trainings, and more — ensuring full adoption across the customer organization
• Conduct regular Implementation Reviews and QBRs to demonstrate value, surface risks, and identify expansion opportunities
• Monitor health scores and product usage signals to identify at-risk accounts and develop intervention plans before issues escalate
• Partner closely with Account Executives to identify, develop, and coordinate expansion opportunities — AEs own the deal, but you own developing the proof points and adoption that makes expansion