Account Manager
About the Role
This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for a phone-based AI assistant platform. You will drive adoption, expansion, and long-term satisfaction while working cross-functionally with Customer Success, Product, and Marketing to turn product value into measurable revenue impact.
What You'll Do
Serve as the primary point of contact for assigned accounts across the full customer lifecycle.
Expand customer value by identifying new use cases and upsell opportunities within your portfolio.
Run regular reviews, discovery sessions, and upsell conversations with existing customers.
Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.
Own expansion revenue targets including upgrades, add-ons, and renewals on a monthly and quarterly basis.
Ensure smooth onboarding and ongoing product adoption to maximize retention.
Collect and relay structured customer and market feedback to Product and GTM teams.
Maintain a clean CRM, reliable forecasts, and a healthy pi
