Account Manager, Associate

About the Role

Own and grow a portfolio of B2B SaaS customers using an AI-powered phone assistant. You will work with Customer Success, Product, and Marketing to improve adoption, demonstrate customer value, and drive account growth.

What You'll Do

• Act as the primary contact for assigned customers throughout their lifecycle.

• Run account reviews and discovery conversations to identify new use cases and expansion opportunities.

• Analyze product usage and explain how AI automation can improve customer processes.

• Own expansion revenue, including upgrades, add-ons, and renewals, against monthly and quarterly targets.

• Support onboarding and ongoing adoption to strengthen retention.

• Share structured customer and market feedback with Product and go-to-market teams.

• Maintain accurate CRM records, forecasts, and pipeline, and conduct regular customer touchpoints and business reviews.

• Coordinate account plans with Customer Success, Product, and Marketing, and help develop the account growth approach.

What We're Looking For

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