Account Manager
About the Role
This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for an AI-powered phone assistant platform. You will be the primary commercial and success partner for your accounts, turning product value into measurable impact and predictable expansion revenue. It is a high-ownership position with real influence over how the account and expansion motion is shaped as the company scales.
What You'll Do
Serve as the primary contact for assigned customer accounts across the full customer lifecycle.
Expand customer value by identifying new use cases and growth opportunities within existing accounts.
Run regular reviews, discovery sessions, and upsell conversations with customers.
Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.
Own expansion revenue targets including upgrades, add-ons, and renewals on a monthly and quarterly basis.
Drive successful onboarding and ongoing product adoption to maximize retention.
Collect and relay structured customer and market feedback to product and go-to-market teams.
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