Account Manager (German)
About the Role
This is a hands-on Account Manager position at a fast-scaling AI voice SaaS startup, focused on growing and retaining a portfolio of existing SMB customers. You will serve as the primary point of contact for your accounts, owning expansion revenue and driving measurable impact by helping customers unlock new use cases with an AI-powered phone assistant platform.
What You'll Do
Manage and nurture a portfolio of customer accounts, acting as a trusted advisor for account health and growth.
Lead discovery calls, upsell conversations, and product demonstrations to identify expansion opportunities.
Own expansion revenue targets, including upgrades, add-ons, and renewals, against clear monthly and quarterly quotas.
Guide customers through onboarding, drive product adoption, and maintain long-term satisfaction.
Conduct quarterly business reviews and maintain proactive touchpoints to maximize customer success outcomes.
Gather and share structured market feedback with Customer Success, Product, and Marketing teams.
Maintain a clean CRM pipeline with accurate forecasts and close cross-functional collaboration.
