Agent Deployment Manager
About the Role
This is a high-ownership role sitting at the intersection of enterprise technology and freight operations, where you will own the complete deployment lifecycle for AI agents at enterprise freight forwarders, from signed contract through production launch and scaled rollout. The playbooks and processes you build now will become the foundation for onboarding hundreds of customers as the company grows.
What You'll Do
Lead end-to-end deployments for enterprise customers, managing kickoff, go-live, hypercare, and large-scale rollout phases.
Map customer workflows and configure agents by working directly with stakeholders across operations, IT, and business teams.
Troubleshoot technical issues and coordinate system integrations in partnership with engineering and product teams.
Feed customer insights back to product to inform roadmap decisions and improvements.
Build repeatable deployment playbooks, templates, and best practices that compress time-to-value and enable team scaling.
Drive change management and operator training to turn skeptical users into confident AI adopters.
