Agent Deployment Manager

About the Role

Own the end-to-end deployment lifecycle for AI agents at enterprise freight and logistics organizations, from kickoff through production launch, hypercare, and scaled rollout. You will work across customer operations, IT, business, product, and engineering teams to make implementations successful and build repeatable processes that help customers realize value.

What You'll Do

• Lead enterprise customer deployments from kickoff through go-live, hypercare, and broader rollout.

• Map customer workflows and configure AI agents with operations, IT, and business stakeholders.

• Coordinate integrations and troubleshoot technical issues with product and engineering teams.

• Share customer feedback and deployment insights to inform product improvements.

• Create playbooks, templates, and best practices that improve implementation speed and consistency.

• Support change management and train operators to use AI tools confidently.

What We're Looking For

• At least 2 years of experience in implementation, deployment, or technical project management, including end-to-end enterprise B2B software implementat