Agent Deployment Manager
About the Role
This role owns the full deployment lifecycle for AI agents at enterprise freight forwarders, from signed contract through production launch, hypercare, and scaled rollout. You will sit at the intersection of customer success, technical integration, and product feedback, and the playbooks you build now will become the foundation for onboarding hundreds of customers as the team grows.
What You'll Do
Lead end-to-end deployments for enterprise customers, managing kickoff, go-live, hypercare, and large-scale rollout phases.
Map customer workflows and configure AI agents by working directly with stakeholders across operations, IT, and business teams.
Troubleshoot technical issues and coordinate system integrations in close partnership with engineering and product.
Feed customer insights back to the product team to inform roadmap decisions and continuous improvements.
Build repeatable deployment playbooks, templates, and best practices that compress time-to-value and enable team scaling.
Drive change management and operator training to turn skeptical users into confident AI champions.
