Agent Product Manager

About the Role

As an Agent Product Manager, you will connect customers, sales, and engineering at an AI-powered hospitality software company. The role focuses primarily on customer accounts, building AI agents for operational workflows, and bringing recurring customer needs into product development.

What You'll Do

• Lead onboarding, refinement, quarterly review, and optimization calls to support customer retention and growth.

• Build and deploy AI agents that address customer workflows, using AI coding assistants to scope and prototype solutions.

• Identify common customer requests and translate them into prioritized feature work for engineering.

• Partner with engineering to unblock agents and scope new capabilities.

• Automate routine work and improve the efficiency of customer interactions and internal processes.

What We're Looking For

• At least 3 years of experience in product management, operations, customer success, solutions engineering, or another customer-facing technical role delivering solutions.

• Experience managing customer relationships and leading onboarding, support, or business review cal