Agent Product Manager
About the Role
This is a hybrid account and product role at a seed-stage AI agent platform built for the hospitality industry. You'll sit at the intersection of customers, sales, and engineering, turning real customer workflows into deployed AI agents while feeding patterns and insights back into the product roadmap. The role is roughly 70% customer-facing and 30% product-oriented, so direct customer engagement is the core of the job.
What You'll Do
Run customer calls covering onboarding, workflow refinement, quarterly business reviews, and optimization conversations that drive retention and upsell.
Build and deploy AI agents that automate customer workflows, using AI coding assistants to scope and prototype solutions.
Identify patterns across customer requests and translate them into prioritized feature work for engineering.
Collaborate with engineering to unblock agents and scope new platform capabilities.
Continuously automate lower-value tasks to keep your own work focused on high-impact customer interaction.
What We're Looking For
3 or more years of experience in product management, operations, or a customer-facing technical ro
