Agent Product Manager

About the Role

This individual contributor role connects customers, sales, and engineering at a hospitality-focused AI software company. You will spend most of your time working directly with customer accounts, building agents for their workflows, and bringing recurring needs to engineering as product opportunities.

What You'll Do

• Lead customer onboarding, refinement, quarterly business reviews, and optimization conversations that support retention and growth.

• Build and deploy AI agents that address customer workflows, using AI coding assistants to scope and prototype solutions.

• Identify patterns in customer requests and translate them into prioritized feature opportunities for engineering.

• Partner with engineering to resolve agent limitations and scope new capabilities.

• Automate repeatable work and improve your efficiency while prioritizing high-value customer interactions.

What We're Looking For

• At least 3 years of experience in product management, operations, or customer-facing technical roles delivering solutions for customers.

• Demonstrated experience building automations or workflows with