Business Operations Graduate

About the Role

This is a graduate-level operations role at an early-stage fintech banking startup, sitting within the core operations team and owning a critical operational domain day-to-day. You will run the queue yourself first, then systematically engineer it away, turning manual work into automated systems that reduce reliance on headcount. It is a high-agency, high-ownership position for someone who thinks in systems and measures success by the queue running without them.

What You'll Do

• Take ownership of a core operational domain, running cases, reviews, and escalations hands-on from day one.

• Become the deepest expert on your domain's workflows, logging every point where processes break or create friction.

• Automate your own work by shipping rules and sub-flows to handle what you have been doing manually.

• Drive and validate measurable improvements on every workflow you rebuild.

• Handle edge cases and knife-edge scenarios that automation does not yet cover.

• Translate operational findings and failure modes into clear specs and requirements for Engineering and Product teams.

• Help ship the systems and agents that ultimately replace the manual work you started with.

What We're Looking For

• 2 to 3 internships in high-growth startups, venture capital, or consulting, or demonstrated initiative through side projects, student organizations, research, or entrepreneurial work.

• Hands-on experience automating real workflows using AI tools, built tools you actively use rather than experimental prototypes.

• Experience running manual operational workflows end-to-end and documenting failure modes and process breakdowns.

• Experience building process automation rules, sub-flows, and workflow logic to replace manual effort.

• Comfortable operating in fast-moving environments with minimal process documentation.

• Ability to translate operational insights into technical specifications for engineering teams.

• Background in banking, payments, or fintech operations is a plus.

• Familiarity with no-code or low-code automation platforms such as Zapier, Make, n8n, or similar tools is a plus.

• Based in New York City or willing to relocate.

Compensation & Benefits

Salary range: $100,000 to $125,000 USD annually. Visa sponsorship is available.

Location

On-site in New York City, NY, USA.