Business Operations Graduate
About the Role
This is a graduate-level operations role at a fast-moving fintech bank, where you will own a core operational domain end-to-end and be expected to automate yourself out of the manual work you start with. You will sit at the intersection of operations, product, and engineering, turning first-hand process knowledge into the systems and agents that replace it. The measure of success here is a queue that runs without you.
What You'll Do
Run cases and own the queue in your operational domain day-to-day, logging every point where a process breaks or creates friction.
Become the deepest internal expert on your domain's workflows and edge cases.
Build and ship automation rules and sub-flows that replace the manual work you started by doing yourself.
Drive and validate measurable improvements on every flow you rebuild.
Handle edge cases and knife-edge scenarios that automation does not yet cover.
Translate operational findings and failure modes into clear specs and requirements for Engineering and Product teams.
Contribute directly to shipping the systems and agents that replace manual operations.
