Deployment Strategist / Success Engineer
About the Role
This is a dual-seat hire covering two hands-on, customer-facing roles at a seed-stage AI voice platform: a Deployment Strategist who owns customers from contract signature through first live production call, and a Success Engineer who takes over an existing portfolio of live accounts to drive adoption, retention, and expansion. Both roles sit at the intersection of technical implementation and customer outcomes, building and tuning AI voice agents that handle thousands of daily conversations for B2C businesses.
What You'll Do
Scope customer use cases, build and tune voice agents, and manage telephony integrations to bring customers live quickly.
Design and build end-to-end integrations into customer tech stacks including CRMs, dialers, calendars, and ticketing systems using custom function tools and webhooks.
Monitor agent performance, optimize prompts and conversation flows, and debug integrations and call quality issues in production environments.
Own a portfolio of accounts with clear targets: time-to-value and pilot conversion (Deployment), or net revenue retention, logo retention, and usage expansion (Success).
Lead customer workshops and training sessions, an
