Deployment Strategist / Success Engineer
About the Role
Join the customer operations team at a seed-stage AI voice software company. In this hands-on, customer-facing role, you will either guide customers from initial scoping through production launch or help live customers improve adoption, retention, and growth.
What You'll Do
Scope customer use cases, build and tune voice agents, and run testing to bring customers into production.
Design integrations with customer systems such as CRMs, dialers, calendars, and ticketing tools, using APIs, custom function tools, and webhooks.
Monitor agent performance and troubleshoot prompts, workflows, integrations, and call quality in production.
Manage customer accounts and track deployment time-to-value and pilot conversion, or adoption, retention, and expansion outcomes.
Lead customer workshops and training, share feedback with product teams, and create repeatable onboarding playbooks and documentation.
What We're Looking For
For deployment-focused work, at least 1 year in a high-stakes, customer-facing role; for success-focused work, at least 2 years in a technical customer-facing role.
Experience leading complex customer deployments and integrations from scoping through launch, including pilots with multiple stakeholders and commercial outcomes.
Hands-on experience building AI agents and workflows, prompt engineering, APIs, webhooks, and debugging software integrations.
Strong customer communication and business judgment, with the ability to connect technical solutions to customer goals and manage competing priorities.
Fluency in English and German is required. Experience with voice agents, conversational AI, customer operations, or B2C sectors such as energy, telecom, insurance, or financial services is valuable.
Compensation & Benefits
Base salary is €75,000 to €110,000 annually. Visa sponsorship is not available.
Location
Deployment Strategists work on-site in Berlin, Germany. Success Engineers may work on a hybrid basis within Europe and should expect travel.
