Field Engineer / FDE
About the Role
This is the execution-focused half of a Forward Deployed Engineering function at a fintech startup building global business identity and onboarding infrastructure. You are the technical bridge between customers and the product team, owning implementations end-to-end, from scoping requirements to resolving integration issues in production. The work directly shapes how customers experience the platform and how the product evolves.
What You'll Do
Work directly with customers to help them successfully implement and adopt the platform.
Act as the primary technical point of contact for integrations, onboarding, and product rollouts.
Scope technical requirements early in the implementation cycle to set customers up for long-term success.
Troubleshoot integration issues in production environments and guide customers toward scalable solutions.
Collaborate with product, engineering, and growth teams to identify and reduce friction in implementation flows.
Improve documentation, tooling, and internal processes to make future implementations faster and smoother.
What We're Looking For
4 to
