Field Engineer / FDE
About the Role
This is the execution-focused half of a Forward Deployed Engineering function at an early-stage fintech building global business identity infrastructure. You sit at the intersection of customers, product, and engineering, owning the technical success of implementations end to end and feeding real-world signal back into the product.
What You'll Do
Work directly with customers to scope technical requirements early in the implementation lifecycle.
Act as the primary technical point of contact for integrations, onboarding, and product rollouts.
Troubleshoot integration issues in production and guide customers toward scalable, long-term solutions.
Collaborate with product and engineering teams to identify and resolve friction in implementation flows.
Improve documentation, tooling, and internal processes to make future implementations faster and smoother.
What We're Looking For
4 to 5 or more years of experience in customer-facing technical roles such as field engineering, solutions engineering, technical implementation, or integration delivery.
Hands-on experience troubleshooting te
