Forward Deployed Engineer
About the Role
This is a forward deployed engineering role at a Y Combinator-backed AI startup automating inside sales workflows for distributors and manufacturers. You will own the full technical lifecycle of customer deployments, from sales handoff to go-live, serving as the critical bridge between the product and its real-world impact in enterprise environments.
What You'll Do
Own end-to-end technical implementation of the platform for each customer, from initial handoff through live deployment.
Configure and fine-tune AI models for customer-specific use cases, including prompt engineering and model behavior adjustments.
Structure customer data and build system integrations with ERP platforms such as SAP and various REST/GraphQL APIs.
Develop prototypes to demonstrate new features or address emerging customer problems, then evolve them into scalable solutions.
Engage daily with both technical teams and senior business stakeholders to translate operational pain points into engineering decisions.
Surface product gaps and recurring patterns to the core engineering team, acting as the internal voice of the customer.
