Forward Deployed Engineer
About the Role
This role sits at the intersection of customer success and engineering at a fast-growing AI voice and communication platform for SMEs. You will own the full arc from customer requirements through to live production deployments, acting as the technical bridge between what customers need and what the product can deliver. Your work directly drives customer outcomes and shapes the product roadmap.
What You'll Do
Gather and translate customer requirements into concrete, scoped implementation plans.
Build and deploy AI assistant setups in production, including workflows, logic, prompts, and guardrails.
Implement integrations with third-party systems such as APIs, webhooks, CRMs, calendars, and ticketing tools.
Develop small features and glue code to cleanly support specific customer use cases.
Debug and resolve production issues across call flows, edge cases, and system failures with rapid iteration.
Build reusable templates and deployment playbooks to scale setups efficiently across customers.
Deliver prioritized, actionable product feedback grounded in real customer pain points and feature gaps.
