Forward Deployed Operator

About the Role

As a Forward Deployed Operator on a customer-facing implementation team, you will build and maintain AI-powered automation workflows for healthcare organizations. You will connect healthcare operations teams with the platform, helping turn their processes into reliable automations while sharing customer insights with product and engineering.

What You'll Do

• Lead customer engagements from proof of concept through kickoff, building and delivering automation workflows with AI and low-code tools.

• Work with healthcare operations teams to understand their procedures and translate them into clear automation requirements.

• Manage multiple implementations at once and monitor workflows in production, investigating failures as customer systems evolve.

• Become the primary relationship owner for customers transitioning from proof of concept to ongoing use.

• Share recurring issues, edge cases, and customer needs with engineering to help inform product improvements.

What We're Looking For

• At least 1 year of customer-facing experience in implementation, solutions, customer success, operations, or consulting.