Forward Deployed Operator
About the Role
Join a healthcare workflow automation team as a Forward Deployed Operator, owning the delivery and ongoing reliability of customer automation workflows. You will work directly with healthcare operations teams, turning real-world processes into practical automations while sharing customer insights with product and engineering.
What You'll Do
Lead customer engagements from proof of concept through kickoff and implementation, building and delivering workflows with AI-assisted tools.
Discover healthcare processes and standard operating procedures, then translate them into clear workflow requirements.
Manage several implementations at once and monitor production workflows, investigating failures as customer systems change.
Become the primary relationship owner for customers moving from proof of concept to a full contract.
Share recurring issues, edge cases, and customer needs with engineering to help guide product improvements.
What We're Looking For
At least 1 year of experience in a customer-facing, operations, or implementation role.
Strong attention to detail and the ability to t
