Forward Deployment Engineer

About the Role

This role sits at the technical intersection of product and customer deployments for a fast-growing AI phone automation platform serving small and medium-sized businesses. You will own end-to-end deployments, from requirements capture through integrations, glue code, and monitoring, and feed learnings directly back into the product. It is a high-impact position on a small, high-velocity team where your work ships to real customers in production.

What You'll Do

• Act as the technical bridge between product and customer setups, translating requirements into robust implementations.

• Lead production rollouts of AI assistant configurations, including workflows, logic, data flows, prompts, and guardrails.

• Implement integrations with third-party systems via APIs, webhooks, and common services such as CRMs, calendars, ticketing, and payments.

• Develop small-to-medium features and glue code to map customer use cases to production systems, with tests, monitoring, and logging.

• Debug live issues across calls, flows, and data, and deploy rapid fixes under production conditions.

• Build reusable templates, deployment playbooks, and best practices to make setups scalable and repe