Forward Deployment Engineer

About the Role

This role sits at the technical intersection of product and customer deployments for a fast-growing AI voice and communication platform serving SMEs. You will own end-to-end rollouts, from requirements capture through integrations and monitoring, ensuring production setups run reliably for real customers. Your findings feed directly back into the product, making this a high-impact position on a small, high-velocity team.

What You'll Do

• Act as the technical bridge between product and customer setups, translating requirements into robust implementations.

• Lead production rollouts of AI assistant setups, including workflows, logic, data flows, prompts and guardrails.

• Implement integrations with third-party systems via APIs, webhooks and common services such as CRM, calendar, ticketing and payments.

• Develop small-to-medium features and glue code to map customer use cases to production systems, including tests, monitoring and logging.

• Debug live issues across calls, flows and data, and deploy rapid fixes under production conditions.

• Build reusable templates, deployment playbooks and best practices to make setups scalable and repeatable.