Founding Forward Deployed Engineer

About the Role

As a Founding Forward Deployed Engineer, you will connect an AI-powered operations platform with customers' day-to-day workflows in the consumer packaged goods sector. You will own implementations from initial discovery through go-live, helping customers improve how they manage wholesale operations while bringing field insights back to the product team.

What You'll Do

• Lead customer onboarding end to end, including discovery, integration, configuration, testing, and go-live.

• Work directly with operations teams to map purchase-order-to-cash workflows and configure the platform to meet their needs.

• Build and troubleshoot integrations involving EDI, ERP, inventory, accounting, and freight systems.

• Turn complex operational requirements into clear data models, configurations, and product capabilities.

• Share customer insights with engineering and help shape product improvements.

What We're Looking For

• At least 3 years of experience in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role.

• Exper