Founding Operations & Customer Growth
About the Role
This is a first dedicated operations and customer growth hire, working directly with the founding team to onboard and expand a portfolio of 40+ B2B clients. You will build the systems and processes that power customer success at scale, laying the operational foundation for an early-stage AI content platform in the enterprise space.
What You'll Do
Own onboarding and ongoing relationships for a growing roster of B2B clients, serving as the primary point of contact throughout the customer lifecycle.
Design and build operational playbooks, workflows, and customer health frameworks from the ground up.
Develop an AI-native operating system capable of scaling customer operations from dozens to thousands of accounts.
Communicate AI-powered workflows clearly and credibly to both technical and non-technical stakeholders.
Define and track ROI metrics and customer health indicators, and translate customer feedback into actionable product improvements.
Collaborate closely with the founders on go-to-market strategy and operational priorities.
What We're Looking For
Fluency in both German and
