Founding Product Designer

About the Role

Join an early-stage AI customer service software team as its first full-time designer. You will own the product design process, work directly with customers, and help shape approachable experiences for AI-powered business workflows.

What You'll Do

• Work with customers to understand their needs and design solutions that address real problems.

• Own design end to end for new features, from discovery and concepts through delivery.

• Identify opportunities for AI-powered product experiences and build prototypes with customer input.

• Create intuitive interfaces for workflows where traditional software patterns may not be the best fit.

• Partner closely with engineers to ship useful, high-quality features quickly.

What We're Looking For

• At least 3 years of experience in product design teams, with a portfolio demonstrating your work.

• Experience collaborating with software engineers and a practical understanding of technical concepts and implementation trade-offs.

• Experience conducting customer interviews or using customer feedback to guide product develo