Founding Product Designer

About the Role

As the first full-time designer at a seed-stage AI customer service SaaS company, you will own the end-to-end design process for an AI-first B2B product. You will work directly with customers and alongside product and engineering teammates to shape core experiences and help the product grow.

What You'll Do

• Talk with customers to understand their needs and design solutions that address real problems.

• Own the design process for new features, from early concepts through launch.

• Identify AI product opportunities, develop concepts, and prototype ideas with customers.

• Create intuitive interfaces for AI-first workflows where traditional UI patterns may not apply.

• Partner closely with engineers to ship high-quality features quickly.

What We're Looking For

• At least 3 years of experience on product design teams.

• Experience collaborating with software engineers and enough technical understanding to discuss trade-offs pragmatically.

• Hands-on familiarity with AI or LLMs and a strong interest in building AI-native software.