Head of Customer Success
About the Role
As Head of Customer Success, you will own customer outcomes, retention, and expansion at an early-stage B2B SaaS company. This hands-on leadership role combines direct customer work with building the processes and systems needed to grow the Customer Success function.
What You'll Do
Drive customer health, renewals, retention, and account expansion.
Build ROI-focused business cases, identify expansion opportunities, and help customers grow the value they receive.
Lead business reviews, understand customer goals, and build trusted relationships with key stakeholders.
Create scalable onboarding, account planning, customer health, reporting, and renewal processes.
Manage customer relationships directly while developing the Customer Success team and function over time.
Partner with Product and Engineering to resolve technical challenges and improve customer outcomes.
Analyze customer data and metrics to identify trends and improve processes.
What We're Looking For
At least 5 years of experience in Customer Success, Account Management, Revenue Op
