Head of Operations / COO

About the Role

A seed-stage AI company serving manufacturers is hiring a Head of Operations / COO to own the day-to-day operation of the business. Working closely with the founders, you will connect customer delivery, supplier and freight operations, and product development as the team grows.

What You'll Do

• Own customer onboarding, order execution, supplier and carrier coordination, and issue resolution.

• Build the processes, metrics, and playbooks needed to serve more manufacturers with a lean team.

• Work with engineering to prioritize which operational workflows AI agents should automate.

• Manage supplier and freight operations, including vendor relationships and service quality.

• Hire and lead the operations team as the business grows.

• Partner with the founders on planning, finance, and company priorities.

What We're Looking For

• Six to ten years of experience, including senior operations leadership as a Head of Operations, COO, VP or Director of Operations, or in a similar role.

• Hands-on experience in supply chain, procurement, logistics, or manufacturing