Head of Sales

About the Role

Lead go-to-market strategy and build a high-performing sales organization at a growing AI customer service software company. You will own sales performance, develop leaders, and work closely with teams across the business to support the company's next phase of growth.

What You'll Do

• Build and scale the sales team, set hiring standards, and foster a strong performance culture.

• Coach team members through deal reviews, shadowing, and feedback to improve pipeline progression and quota attainment.

• Create and execute go-to-market processes with Revenue Operations, including goals, team structures, and incentives.

• Lead and develop team leads and middle managers as the sales organization grows.

• Partner with marketing, product, and customer operations on integrated go-to-market initiatives.

• Support team members' career development and strengthen their sales capabilities.

• Use AI tools and data-driven insights to inform sales strategy, forecasting, and cross-functional decisions.

What We're Looking For

• At least 7 years of sales leadership experience